Skip to main content

Frequently Asked Questions

Question: Is my personal information confidential?
Answer: Your privacy is important to us. FloraDec Sales collects information from our customers and users at several points on our website and in our store to facilitate delivery of services or fulfillment of your order. FloraDec Sales does not sell, share, or rent this information in any way. The information that you provide is collected for our use only and we take every precaution to protect it both online and offline. For more information please refer to our Privacy Policy.

Question: What is your return policy?
Answer: We believe in offering the Very Best ...Value, Quality and Selection. You may return unused items for a refund or exchange used items within 30 days from the date of purchase. Custom orders may not be returned unless defective. Please have a copy of the receipt along with the unused product and original packaging when returning the item to our Honolulu store. All returns must be done at our Honolulu retail location. For more information, please visit our Return Policy page

Question: What is the origin of my shipment?
Answer: All orders ship from our Honolulu Retail Store in the middle of the Pacific ocean. We are located in Honolulu on the island of Oahu.

Other Questions
If you have any other questions please do not hesitate to contact us by calling us at 808-537-6194 or through our website contact page.